FREQUENTLY ASKED QUESTIONS

Please select a question in the list below:

Frequently asked questions about Summit Training's computer classes

Visit the REGISTER page to select and complete the appropriate registration form.

Payment for class is expected in advance and registration is not confirmed until payment is received.

Once we receive your registration form we will prepare and email an invoice to you. You will be able to click a "pay now" button and pay your invoice online either by credit card or ACH bank transfer. You may also mail a check, which we need to receive 10 days prior to the start of class.

We accept American Express, Discover, Mastercard and Visa credit cards.

Payment is expected in advance. Registration is not confirmed until payment is received. Summit Training cannot be held liable for airfare, lodging or other related expenses. It is the student's responsibility to attend the class for which they are registered.

Please refer to your registration form for exact cancellation and rescheduling policies.

General Cancellation Policies:

Tuition will be promptly refunded with the following constraints:

Notice must be received in writing a specific number of business days prior to the start of class. The exact number of days needed for cancellation is found listed in the Cancellation Policies on the registration form for that class. Cancellation notice may be faxed (866-897-5838) or emailed (SummitTraining@summit-train.com). If you don’t receive confirmation of cancellation within 1 business day, please contact us by phone.

In all cases, failure to comply with the cancellation policy or failure to show up for class results in a charge of 100% of the class fee.

Please note that built into the class price is a nonrefundable administrative fee. The amount of that fee is listed on the registration form, in the Cancellation Policies section, for that class.

Student substitutions may be made at any time usually without penalty. However, depending upon the class and status of materials required for class, an additional materials fee may apply.

For companies requesting onsite training, the cancellation policy will be detailed within the Terms & Conditions of the quote we send you.

Students enrolling in any of our classes should be familiar with the keyboard and how to use a mouse. In addition, all classes above introductory or beginner level have prerequisites. Generally, there is not enough time in intermediate and advanced courses for the instructor to cover prerequisite material.

Prerequisites can be found near the top of the course outlines.

If you have questions about whether or not you meet the prerequisites for a particular course, or if you need more information about prerequisites, please contact us.

Once you register for class, we will send you directions to the classroom. Classroom addresses are also listed on the schedule pages.

Please refer to the directions that we send you. Parking for the Beaumont classroom is provided in a lot adjacent to the building and it is free.

A computer is usually provided if you are attending a class in a classroom. If we schedule a class that requires you to bring your own computer it will be noted on the schedule page. Special request classes and onsite training usually require that students provide their own computers and software.

If you are attending an online class, you will need to have a computer and that computer will need to have the application loaded on it for the class you are taking. For instance, if you are taking a Word 2010 class you need to have Word 2010 on your computer. Please note, the release of the software on your computer must match the release of the software being taught. In other words, if you are taking an Excel 2010 class, you must have Excel 2010. Excel 2003 will not work. Laptops with software are provided for onsite Primavera courses. Usually, for students taking a Primavera P6 course online, the software is provided, but the student will still need to have a computer to use.

Beaumont classroom – classes begin at 8:30 a.m. and run until approximately 4:00 p.m. All other classes and locations, including Adobe and Primavera P6 classes – class times vary. Please enquire in advance or refer to your class confirmation.

Whether or not lunch is provided depends upon the class and location, so please ask in advance or refer to your confirmation. Lunch is provided for students of classroom Primavera P6 training and if you have special dietry needs, please let us know in advance.

For classes where lunch is not provided, the instructor will be happy to tell you what is close by.

Generally everything you need is provided; however, you may want to bring a pencil or pen.

The dress code is casual. You may want to bring a sweater or light wrap with you to class.

For hands-on instructor–led class you will usually receive a student manual, either in print or digital format depending upon the class. You will also receive a Certificate of Completion.

Our policy, for a variety of reasons, is that we do not allow recording of classes.

Our minimum and maximum class sizes vary depending upon the class being taught, so please contact us to enquire.